Frequently Asked Questions
Q. COVID – 19 Protocols?
A. We have successfully completed all certifications taking steps on the prevention of COVID – 19 to take you safely.
Q. How far is the ranch from San Miguel de Allende?
A. It’s 13 miles and takes 25-30 minutes depending on the traffic.
Q. Can I go on a shorter trail ride for 1 or 2 hours?
A. Yes, but you will be riding on a completely different trail for a shorter ride at the same cost as our regular 2.5 hour tour ride.
Q. Can I drive myself directly to the ranch?
A. Yes, but you will have a Spanish Guide only.
Q. Do you accept debit and credit cards?
A. We accept Visa, Mastercard and American Express through our online booking: Here on the BOOK NOW tab, TripAdvisor or firstname.lastname@example.org. Otherwise, you can pay in cash or pesos at the ranch.
Q. Do VIP San Miguel Club Holders get a discount?
A. Yes, a 10% discount for two club members on the “morning half day trail ride with ranch lunch” served afterwards!
Q. What is the exchange rate of US dollars to pay in pesos?
A. We use the XE Currency Converter daily exchange rate.
Q. What’s the average tip?
A. Recommend 10% tip of the cost per rider based on the service.
Q. Does it cost more requesting a “Private Excursion”?
A. Yes, with a minimum of two riders $175usd each for the morning half day trail ride and $215usd each for La Huerta and $245usd each for the Combination Tour. All tours include the ranch lunch!
Q. Do you take solo/single riders?
A. Yes, you need to pay cash directly at the ranch (no credit cards). The cost is $195usd for your morning half day trail ride and $245usd for riding to La Huerta and $290usd for the Combination Tour with the hotsprings. Please inquire within your riding experience as more galloping is a much quicker pace/time frame on the trails but the same distance/miles.
Q. Does it cost more for a Sunset Ride?
A. Yes, $10usd each more for a minimum of two and for single/solo riders $60usd more includes the ranch dinner.
Q. Cost of Camping during Mexico’s National Holidays?
A. For camping during a “national holiday” there’s an extra charge of $60usd each with a minimum of two riders. BYOB.
Q. What time do you pick us up and bring us back into SMA for the half day morning trail ride?
A. Pick you up door to door in SMA for up to 6 riders gratis in a suburban. If more then 6 riders per booking you can follow us in your vehicle to the ranch.
Q. What time do you pickup us up for a “Sunset” trail ride and bring us back into SMA?
A. Pick you up door to door in SMA for up to 6 riders gratis in a suburban around 3:00pm depending on how many pickups in SMA. Returning around 8:00pm depending on your pace, therefore, block up to 5 hours to and from SMA.
Q. What do I need to bring?
A. Each bring a small bottled water, hat and sunblock.
Q. Do you take young children for free?
A. No, the cost is the same for all ages. We charge per individual not per horse.
Q. What should I wear?
A. Recommend long pants to cover your ankles, shoes with a small heal or sneakers (no shorts, flip flops, big hiking or work boots).
Q. Is there a weight and size limit?
A. Yes, no more than 230 lbs. and please inquire about height.
Q. How far are the hot springs from the ranch in your car?
A. It’s about a 30 minute drive depending on the traffic. Block from 9:00am – 5:00pm for the day with us.
Q. Is the ranch lunch spicy/hot?
A. No, the hot sauce is on the side for you to add if you like.
Q. Do you provide Vegetarian, Gluten Free and/or Special Dietary lunches?
A. Yes, the women will prepare special dietary meals to meet your needs at the ranch.
Q. Do you have a cancellation policy?
A. Yes, if you cancel within 24 hours before your trail ride there’s no reimbursement.
Q. Do I need to give you a deposit for a large group and Overnight Camping reservation?
A. Yes, with a group of 5+ and/or Overnight Camping Tour will need a 25% non-refundable deposit.
Q. What do you do for transportation?
A. I provide door to door service in SMA up to 6 riders gratis in a suburban. If more than 6 riders booked you are responsible for another vehicle. Pickup and dropoff only in SMA (no other cities/towns).
Q. Can I bring my camera?
A. Yes, but I don’t recommend a big camera around your neck while riding.
Q. How much notice do I need to give you for a reservation?
A. Recommend 12 hours notice to include the ranch meal and a 48 hours notice for overnight camping.
Q. What do you supply for equipment on the overnight camping?
A. We supply the tents, sleeping bags, mattress pads, pillows, blankets, chairs, table, cooler, water, food, s’mores, plates/utensils for our BBQ and Breakfast.
Q. Do you provide riding helmets?
A. We do not provide English helmets for sanitary reasons, therefore, you can bring your own.
Q. Do you have English style saddles?
A. We ride Mexican charro saddles and ride Western style. I give you a brief riding “lesson” before hitting the trails.